Shipping policy
At Klosonfy™, we are committed to providing a smooth, transparent, and reliable shopping experience. Please review the details below to understand how your order is processed and delivered.
1. Shipping Method & Cost
Free Worldwide Shipping
We offer complimentary standard shipping on all orders. No additional shipping fees are charged at checkout.
2. Order Processing Time
Processing Time:
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.
3. Shipping & Delivery Time
Estimated Delivery Time:
Delivery typically takes 7–15 business days, depending on your location and local carrier conditions.
Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, or carrier delays beyond our control.
4. Tracking Information
Order Tracking:
A tracking number will be sent to your email once your order ships.
Tracking updates depend on the carrier and may take 24–72 hours to appear.
5. Customs, Duties & Taxes
Customs duties or import taxes may apply depending on your country’s regulations.These charges are the responsibility of the customer and are not included in the product price.
6. Lost or Delayed Shipments
If your order appears delayed or lost, please contact us and we will assist you in resolving the issue with the carrier.
While we are not responsible for carrier delays, customer satisfaction is our priority, and we will work with you to find a fair solution whenever possible.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an address needs to be updated, please contact us as soon as possible at
support@klosonfy.com
Address changes cannot be guaranteed once the order has been processed.
8. Contact Information
If you have any questions regarding shipping or your order, feel free to contact us:
Support Email: support@klosonfy.com
General Inquiries: general@klosonfy.com